​Effective date: 21-September-2020

A new data privacy law was introduced in the UK in May 2018. As a result, we are publishing a new Privacy Policy in respect of our offer to make it easier for you to find out how we use and protect your information within Centre for Fun and Families Ltd.


​The Privacy Policy was effective from 25 May 2018, and updated as required, and you will be able to view it below or you can ask us to post a copy to you.

The Privacy Policy makes sure we continue to comply with privacy law and regulation. If we make changes to any of these in the future, we will update the effective date to let you know.

1. Who are we?

We are Centre for Fun and Families Ltd, a Leicestershire-based charity that has been successfully promoting support and positive parenting to families for 30 years. We are the lead contractor for the Route to Resilience programme that we deliver in partnership with Wellbeing Education, Billson Consulting Ltd and Mair Health Ltd. We oversee this website and look after / are responsible for your visitor data (the Controller). Any reference to “we” or “us” in this notice means Centre for Fun and Families Ltd.

We are registered under the Companies Acts (Reg. No. 06763165). Our registered office is 177-179 Narborough Road, Leicester, LE3 0PE. We are also a registered charity under the Charity Commission (No. 1128547).


We use a number of external third parties who process your personal data on our behalf, these companies are referred to as ‘Processors’. Any Processors we use also have their own legal responsibility for handling your data.

If you have any questions, or want more details about how we use your personal information, you can ask us:

  • Email us:

  • Call us: 0116 2234 254

  • Write to us: FAO Data Protection Officer, Centre for Fun and Families Ltd, 177-179 Narborough Road, Leicester, LE3 0PE.

2. Personal data that we collect


We collect the following types of personal data from any contact we have with you by telephone, letter, e-mail, our online contact forms, and any other means.


We may also access information about you that is already publicly available:

  • Your name, address, email address, telephone number and other contact information.

  • Information about your use of our services.

  • Any other information you choose to volunteer to us from time to time.


Our programme website is hosted on the platform. provides us with the online platform that allows us to promote our services to you and allows you to contact us using a Contact Form. On submission of a completed Contact Form, your data may be stored through’s data storage, databases and the general applications. store your data on secure servers behind a firewall. 

When anyone visits our website, whether they are a customer or not, we also store information about the way you interact with our website through the use of cookies. This helps us to make sure it is the best possible experience for you. Find out more about the way we use cookies.

3. How we use your data

We use your information in various ways, such as to:

  • Provide you with the services you want and deal with any queries or complaints you may raise.

  • Keep our records accurate and up to date.

  • Create statistical information, market research, and analysis to better manage our business.

  • Comply with any legal and regulatory obligations we may have.

We will not use your personal information for specific purposes such as unsolicited marketing.


We will keep your personal information for as long as you are a participant in Route to Resilience. After you stop being a participant, we may keep your data for up to 5 years for one of these reasons:

  • To respond to any questions or complaints.

  • To show that we treated you fairly.

  • To maintain records according to rules that apply to us.

We may keep your data for longer than 5 years if we cannot delete it for legal, regulatory, or technical reasons.

4. Your rights


By providing us with personal data, you have consented to us handling it for the purposes mentioned. If you would like to change the way we are able to contact you, you can simply email us with your account details and your request.

You have the following rights under the UK data protection law. These rights include:

(i) Right to be Informed

You can ask for details of how we process your personal data, as covered by this Privacy Notice

(ii) Right to Access your Personal Data

You can request a copy of the information we hold about you. There is no charge for this. Our process of compiling a subject access request does not include a review of any ongoing issues, and does not form part of the Centre for Fun and Families Ltd complaints process.

(iii) Right to Rectification

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.

(iv) Right of Erasure

You can request the deletion or removal of personal data where there is no reason for its continued processing. This right is also known as the “Right to be Forgotten”.

(v) Right to Restrict Processing


You can request that no further processing of the personal data we have previously collected occurs.

(vi) ​Right to Object

You ​can object to further processing of the personal data we have previously collected.

(vii) Rights in relation to automated decision-making and profiling

We do not currently conduct any automated decision making, including profiling, as defined by UK Data Protection laws.

5. Security

We will take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to personal data.

All customer personal data is held in secure systems with controlled access and subject to cyber security measures. We also apply strict physical security at all our sites.

All employees receive cyber security and data protection training.

We ensure that the personal information that you provide us via this website is held on secure servers.

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© 2017 Centre for Fun and Families Ltd, Wellbeing Education, Mair Health Ltd and Billson Consulting Ltd

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